Bursting with pride! That is how I felt during the recent provincial Quality Summit sponsored by the Health Quality Council and SAHO (now 3S Health).

The theme of the conference was Inspire. The conference was attended by more than 700 people from across the province. One of the main features of this year’s Summit was the strong presence and voice of patients and family representatives, who are playing an increasing role in improving our health system.

Throughout the Summit, participants were inspired by guest speakers from Halifax, Boston, Seattle and England. We were also inspired by stories about quality improvements in Saskatchewan. During the Summit, several Saskatoon Health Region teams presented on their excellent work, including:

– Releasing Time to Care on RUH 6300
– Community engagement in primary care
– Client and Family Centred Care
– 3P planning for the Children’s Hospital
– Family Centred Care in the Alvin Buckwold Child Development Program
– Communications and quality improvement in the Saskatoon Health Region laboratory
– Patient follow-up after total joint replacement.

In addition, the team from Westwinds received an honorouble mention at the Green Ribbon Awards for their success in achieving the World Health Organization designation for being baby friendly.

I am so proud of the exceptional achievements of these teams. You have demonstrated your commitment to patient and family centred care, patient safety, and continuous improvement. Thank you for your dedication and hard work.

Over the next several weeks, I will share with you some of the learnings from the Summit. One of the speakers was Paul Levy, former CEO of Beth Israel Deaconess Hospital in Boston. Some of you may recognize Paul from his blog Not Running a Hospital. Paul visited Saskatoon Health Region and blogged some of his observations which you can find at
http://runningahospital.blogspot.ca/.

I learned a lot from Paul Levy. He challenged us to be more transparent in reporting the quality of our care. He also encouraged us to settle for nothing less than perfection. As we embrace Lean as the foundation of our management system, we are learning that when it comes to safety, there are only two numbers that matter: zero and one hundred. We should settle for nothing less than zero harm to patients or staff. We should expect 100 per cent compliance with the standards and evidence based practices we have adopted, such as the surgical checklist, hand hygiene and falls prevention. Are we up to these challenges?

I would love to hear what you think. You can reach me at Maura.Davies@saskatoonhealthregion.ca.

Maura Davies
President and CEO
Saskatoon Health Region