Saskatoon Health Region’s Kaizen Promotion Office took time to conduct its semi-annual review March 13 to15, 2013. The review provided an opportunity to evaluate all the kaizen work that has been done since 2012. Attendees from other health regions, Health Quality Council, and the Ministry of Health were on hand as representatives from Saskatoon Health Region provided on overview of the Region’s visibility wall, service line work, and gemba tours. The highlight of the review was the patient and family panel where three patient and family representatives shared their experiences of being involved in kaizen events.

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