Imagine every member of your care team understanding your needs with just a simple glance. That is the idea behind a new board being trialed on one unit at Royal University Hospital.

Team #5 – the Progression of Care and Treatment team – is working on a Plan Do Check Act (PDCA) cycle around Patient Status at a Glance boards on unit 6200 at RUH.

Patient Status at a Glance Board

This board is being tested on a unit at Royal University Hospital.

The purpose of the Patient Status at a Glance (PSAG) board is to improve and support the flow of communication between physicians and interprofessional team members about patients on the unit and their needs.

“The PSAG board lists patients by room and bed number so that privacy is maintained and respected,” says Petrina McGrath, vice president of People, Practice and Quality and team lead of team five. “Also listed is the resident assigned to each patient, dietary concerns or exceptions, mobility plans (whether a patient needs bed rest or if they should be encouraged to walk daily), what tests or therapies are needed and a space for other issues the team needs to be aware of, such as family meetings.”

The categories and information on the board can change as the 6200 team needs it to and as they improve how they use the board.

The unit had begun trialing the board in sub-unit #1 about a week before the Better Every Day 14 Day Challenge began. Initially, the challenge escalated plans to create more PSAG boards on other sub-units on 6200 by next week.

However, the team is re-examining that decision to replicate.

“Generally, residents do a four-week rotation on the unit and we have a group of them finishing up this week,” explains Crystal Larson, Kaizen Specialist with the Kaizen Promotion Office. Larson has been working closely with the 6200 team around the PSAG board. “The board is a great tool, but we need some more training and coaching around it before we replicate it elsewhere. We think it will be a good opportunity to trial the training pieces with the new group of residents coming on next week, as well as continue to improve it with the 6200 staff.”

McGrath says this learning is part of the Plan Do Check Act cycle.

“This is a perfect example of the things we are trialing to see what works and what doesn’t,” she says. “The PSAG board might end up working really well or it might not. Or, we may need to re-evaluate how we implement it and what information is on it.”

The point, she explains, is that the Plan Do Check Act process helps the team document these changes and track the progress so that if and when the PSAG boards are replicated, “We’re not re-inventing the wheel each time.”

“I’m so proud of the work these teams are doing and I thank everyone on these teams for their willingness to try new things, their honesty and their respectful feedback,” says McGrath.

For more stories and information about the Better Every Day 14 Day Challenge, visit